Welcome to Brondesbury Florist. These Terms & Conditions govern your use of our e-commerce website and the purchase of flowers and related products for online flower delivery within Brondesbury and surrounding areas. By placing an order on our website, you accept these Terms & Conditions in full; if you disagree with any part, you must not use our website or services.
All orders for flower delivery must be placed via our secure online store. You will be invited to select items to your shopping basket, review your selections, and proceed to checkout. At every stage, you will have the opportunity to review and amend your order details before final submission.
Once you submit your order, you will receive an automated email acknowledgment. This does not signify acceptance of your order. Acceptance and completion of the contract will occur only when payment is processed, product availability is confirmed, and you receive a final order confirmation from Brondesbury Florist. We reserve the right to cancel orders for reasons including, but not limited to, product unavailability, suspected fraudulent activity, or errors in pricing or product descriptions.
We strive to ensure that all flowers and arrangements displayed on our website are available for delivery across Brondesbury and nearby areas. However, flowers are seasonal and subject to availability. In cases where specific flowers or products are unavailable at the time of your order, Brondesbury Florist reserves the right to make appropriate substitutions with flowers or items of equal or greater value and style. We will endeavour to contact you in significant substitution scenarios, but reserve the right to proceed if necessary to fulfil time-sensitive orders.
All prices shown on our website are inclusive of VAT, where applicable, and are quoted in Pounds Sterling (GBP). Prices do not include delivery charges, which will be separately indicated at checkout before you complete your order.
Accepted payment methods include major credit and debit cards, processed securely through our chosen payment gateway. Payment is taken at the point of order confirmation. In the event of payment failure or issues, your order will not be processed until payment is successfully completed.
Brondesbury Florist makes every effort to ensure that pricing and descriptive information is accurate, but errors may occur. In the rare case that an order is placed at an incorrect price or with erroneous product information, we reserve the right to amend or cancel the order and offer you the choice to reconfirm at the correct price or to receive a refund.
Brondesbury Florist offers flower delivery in Brondesbury and the surrounding areas. During checkout, you will be prompted to select a preferred delivery date. While we strive to meet all delivery requests, specific delivery times cannot be guaranteed unless otherwise specified for special delivery options (subject to availability).
It is your responsibility to ensure that the recipient’s address and contact details are accurate and complete. We cannot accept liability for failed or late deliveries due to inaccurate or incomplete address information supplied by you.
In the event that the recipient is unavailable at the time of delivery, our driver will attempt to leave the flowers with a neighbour, or in a secure location, accompanied by a calling card to notify the recipient. If delivery is not possible, we will contact you to arrange an alternative.
Once delivery is made to the specified address, ownership and risk in the products pass to you or the designated recipient.
Should you wish to cancel or amend your order, please contact us as soon as possible after placing your order for online flower delivery in Brondesbury and surrounding locales. Requests for cancellation or amendments must be made a minimum of 24 hours, and preferably 48 hours, before the intended delivery date.
Orders that have already been prepared or dispatched cannot be cancelled or amended. For same-day or next-day deliveries, cancellation requests may not be possible once the order has entered preparation, owing to the perishable and bespoke nature of our products.
Refunds for valid cancellations will be processed to the original method of payment within 5-10 business days. Should an amendment not be feasible due to reasons such as stock limitations or delivery constraints, we will offer alternative solutions or process a refund as appropriate.
Due to the perishable nature of fresh flowers and floral arrangements, returns are generally not accepted. However, if you are dissatisfied with the quality or condition of your order on receipt, please contact us within 24 hours of delivery with evidence (such as photographs). We will review your query and, where quality issues are proven, may offer a replacement, partial refund, or full refund as appropriate.
Our aim is to ensure that every customer receives a beautiful floral gift, delivered in optimum condition across Brondesbury and the neighbouring areas.
By placing an order with Brondesbury Florist, you warrant that:
Brondesbury Florist shall not be liable for any indirect or consequential losses arising out of delays, failures, or omissions in respect to orders, delivery, or the performance of our obligations under these Terms & Conditions.
To the maximum extent permitted by law, our liability to you in relation to any order will be limited to the total value of your order as set out in the final order confirmation. Nothing in these Terms & Conditions affects your statutory rights as a consumer under applicable law.
We are not responsible for failures or delays resulting from events outside of our reasonable control (force majeure), including but not limited to adverse weather, strikes, civil disturbances, or the actions of third parties.
All content on this website, including logos, images, design, and text, is the property of Brondesbury Florist and is protected under UK copyright laws. You are not permitted to copy, reproduce, or use any part of this website for commercial purposes without prior written consent.
Brondesbury Florist is committed to protecting your privacy. All personal data supplied as part of the order process will be processed in accordance with current UK data protection legislation. Your details will only be used for the purpose of fulfilling your order, providing customer care, or where we are legally required to do so.
We reserve the right to amend or update these Terms & Conditions at any time. Revised terms will apply to the use of our website and all orders placed after the date of publication. Customers are encouraged to review the current terms before placing each new order.
These Terms & Conditions, and any disputes arising from your use of this website or Brondesbury Florist’s services, shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
All services and sales are provided in accordance with UK consumer law, offering all statutory protections and remedies to our customers.
If any part of these Terms & Conditions is held to be unenforceable, this shall not affect the validity of the remaining provisions. No failure or delay by Brondesbury Florist in exercising any right under these Terms & Conditions shall constitute a waiver of that right.
These Terms & Conditions constitute the entire agreement between you and Brondesbury Florist in respect of your use of the online flower delivery service and supersede all previous terms, agreements, arrangements, and understandings.
For clarity, these Terms & Conditions apply to all customers placing flower delivery orders in Brondesbury and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brondesbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brondesbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
