At Brondesbury Florist, we take immense pride in being a trusted local florist, supplying fresh flowers to households and businesses throughout Brondesbury. Our team carefully selects and arranges every bouquet to meet high standards of quality, freshness, and beauty. Your satisfaction is at the heart of what we do, and our returns, refunds, and complaints policy reflects our ongoing commitment to delivering only the very best floral arrangements.
We promise that all our floral arrangements are prepared with only the freshest blooms available. Our Fresh Flowers Guarantee ensures that, when handled according to care instructions provided, your flowers will remain fresh and vibrant for a minimum of five days from the date of delivery. If you ever feel your bouquet does not meet this standard, please let us know promptly so we can make it right.
On the rare occasion your order arrives damaged or not as described, we kindly ask that you contact us within 24 hours of delivery. Please retain the original flowers and packaging, and provide a clear photo of the damaged items. This information helps us resolve your issue swiftly and continually improve our service. Once we receive your report, we will organise for a replacement arrangement or offer a full refund, based on your preference and the nature of the problem.
If your flowers lose their freshness within five days, despite following our care guidelines, we view this as a service shortfall. Please notify us within this time frame. Likewise, if your delivery has not arrived at the agreed time, or arrives incomplete, reach out to us as soon as possible. Our team will investigate and resolve the matter efficiently—whether that means a prompt, fresh replacement or a refund as appropriate.
We understand that special occasions rely on perfect flowers. Should we fall short of our Fresh Flowers Guarantee, you can request either a replacement bouquet or a full refund to your original payment method. If a product substitution needs to be made due to supply issues, we guarantee that substitutes will be of equal or greater value and as close as possible in style and colour to your original choice.
Your feedback is invaluable. If you have a concern or complaint about any part of your Brondesbury Florist experience, please let us know within 48 hours of receiving your order. We treat all complaints seriously, with the aim to resolve them quickly and fairly. Our customer care team will acknowledge your complaint and propose the best possible solution—whether that’s a refund, a replacement, or another appropriate resolution. Rest assured, your satisfaction is our priority.
As a well-established Brondesbury florist, we cherish the trust our community places in us. We are deeply committed to delivering quality service, freshness, and value to all our customers, every time. Thank you for choosing us to brighten your home, office, or special occasion with our fresh flowers.
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